Terms & Conditions
Company Information:
Southern Super Market Private Limited, located at Main Arya Samaj Road, Karol Bagh, New Delhi, is your one-stop destination for authentic South Indian groceries. Established in 2000 with the heartfelt intent to bring a piece of home to South Indians living far from their roots, we understood how much comfort familiar products could provide. We aimed to meet their needs, making them feel that everything they missed was accessible and close at hand.
However, over the past 24 years, we have expanded to serve a much larger community, welcoming a diverse range of customers who visit us for various products. We take pride in listening to our customers' wishes and strive to deliver exactly what they need, whether they shop with us in-store or online, ensuring a satisfying experience every time.
Products and Services:
Southern Super Market Pvt. Ltd offers a wide range of day-to-day essentials, authentic South Indian products and other groceries. All products are subject to availability, and we reserve the right to discontinue any item without prior notice.
We source high-quality, hand-picked products from the five Southern states of India—Andhra Pradesh, Telangana, Tamil Nadu, Karnataka, and Kerala. Our selection includes Sona Masoori Rice (JSR, HMT, BPT) from Andhra Pradesh and Telangana, Ponni Rice from Tamil Nadu, pulses, dals, oils, papads, sambar powder, pickles, ready-to-eat products, jaggery, tamarind, spices, Guntur and Bediga chillies, ragi powder, millets, brown rice, dry fruits, South Indian sweets, biscuits, cosmetics, perfumes, chips, soaps, detergents, cleaning materials, pooja items, agarbatti, and more.
In addition to our South Indian specialties, we offer a wide range of groceries, household essentials, snacks, beverages, personal care items, and cleaning products, ensuring that no matter where you're from, you’ll always find something that feels like home.
Ordering: By placing an order through our website, you agree to the following:
- All orders are subject to availability and confirmation.
- Prices are listed in Indian Rupees and may be subject to change without notice.
- You will receive an order confirmation email after placing your order, which will include the receipt and a summary of the items ordered.
Payments: We accept payments through the following methods:
- Credit/Debit Cards
- UPI
- Net Banking
- Cash/ Cheques
- Razorpay
Shipping and Delivery:
- Shipping charges will be calculated and displayed at checkout. We deliver across all of India, ensuring that your orders reach you no matter where you are.
- Our delivery partner, Shiprocket (to be modified), has been tied up with us to ensure your orders are delivered efficiently and reliably.
Cancellation, Returns and Refunds Policy:
Products once delivered by Southern Supermarket are non-returnable, non-replaceable, and non-exchangeable except under the following conditions:
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Cancellation: Orders can be cancelled before dispatch by contacting our customer service at the below contact details:
Phone (M):
+91 836850 1419
+91 733000 6000
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Returns: Returns or exchanges are permitted only if the product is damaged, defective, expired at the time of delivery, or incorrectly delivered. Return processing will be completed within a minimum of 4 days and a maximum of 10 days after receiving the return request, subject to location and product condition verification.
- Refund Policy: All refunds for eligible returns that will be processed within 10 working days from the date of return or cancellation approval, following satisfactory checks. All refunds are processed in Indian Rupees.
Intellectual Property:
All content, including logos, product images, and design elements, are the intellectual property of Southern Super Market or its licensors. You may not use or reproduce any content without prior written consent.
Limitation of Liability:
Southern Super Market will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Changes to Terms:
We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and continued use of the website will signify your acceptance of the updated Terms.
User Accounts:
You may create an account to streamline future orders. You are responsible for maintaining the confidentiality of your login details and for any activity under your account.
Contact Information:
For any questions or concerns, please contact us at the details below:
Website: southernsupermarket.com
Email: sales@southernsupermarket.com
Phone (M):
+91 836850 1419
+91 733000 6000
Address: 18/2, Arya Samaj Road, Karol Bagh, New Delhi - 110005
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.