Cancellation, Returns & Refund Policy
Cancellation, Refunds & Returns Policy
Southern Supermarket is committed to providing a seamless shopping experience. Please note that products once delivered are generally non-returnable, non-replaceable, and non-exchangeable, with exceptions as detailed below.
Cancellation:
- Eligibility: Orders may be cancelled only before dispatch.
- Process: To cancel an order, contact our customer service team:
Phone: +91 83685 01419 or +91 733000 6000 - Fees: No cancellation fees apply if the cancellation is confirmed before dispatch.
- Eligibility for Return/Exchange: Products are eligible for return or exchange if they meet any of the following conditions:
- Product is damaged upon delivery.
- Product is defective.
- Product is expired at the time of delivery.
- Product was incorrectly delivered.
- Return Process:
- Initiate a return request within 48 hours of receiving the product.
- Products must be returned in their original packaging with receipts.
- Timeline: Return processing will be completed within 4 to 10 days from the date of request, depending on location and product condition verification.
- Fees: No additional fees for returns, but any original delivery charges are non-refundable.
Refund Policy:
- Eligibility for Refund: Refunds are applicable only for items eligible under our return policy.
- Refund Process:
- Refunds are processed within 10 working days from the approval date of return or cancellation, subject to successful verification. All refunds are issued in Indian Rupees.
- Refunds are credited back to the original payment method.
- Additional Charges: No processing fees are charged for refunds, but delivery charges are non-refundable.
Note: Southern Supermarket reserves the right to reject returns or refunds if the eligibility criteria are not met.