In case you would like to rethink your purchase, you can cancel your order at any point until it is out for delivery and your money will be refunded to your original source of payment. It will be initiated instantly at the time of cancellation and credited to your payment source in a maximum of 5-7 business days. Please note that once your order is out for delivery, it cannot be cancelled or refunded irrespective of the mode of payment.
An error message at checkout could mean a few things. Make sure your billing information is correct. This includes the card number, expiration date and CVC security code. If your card has expired or has an invalid expiration date, the payment won’t go through and you may receive an error message.
Meat products can only be returned if:
It’s delivered after the expiry date.
The package has been altered or damaged during transit.
The item delivered is not what you had placed an order for.
Please note that orders once packed cannot be cancelled or refunded irrespective of the mode of payment. Please review your order carefully before submission. However, if your order has arrived damaged or defective, you can raise your concerns by reaching out to us at the time of delivery.
Orders will be delivered within 120 minutes and Scheduled Delivery orders will be delivered according to the time slot selected by you. Please note the delivery time may vary in some localities.
In case of any payment failures and charges incurred refund will be routed through the vendor’s payment gateway. Refund is back to source only and subject to third party vendor’s policy. Payment to other than customer account/third party payment is not permitted under Prevention of Money Laundering Act.
From processing to delivery, we take stringent care at every step of the way to make sure that there are no quality concerns whatsoever. However, if you still feel that there’s a lapse in quality from our end, you can contact us at +91 8380900600.
The quality of fresh meat rapidly deteriorates as the temperature rises above 4oC. According to the WHO food safety manual, fresh meat tends to decompose and microorganisms multiply very quickly at temperatures between 5o to 60oC, which can be dangerous for consumption. To avoid this, we maintain the meat at a safe temperature (between 0 - 4oC) through our cold chain technology. Keeping it this way helps it stay fresh. We also use special vacuum packaging that helps the meat retain its freshness till it reaches your kitchen.
We get our meat from environmentally controlled (EC) commercial broiler shed. The farm is automatically controlled through advanced climate control systems. Optimal temperatures and humidity levels are programmed into the system and it maintains the conditions round the clock.
Our meat is chilled to ensure freshness but never frozen. And no, they are not the same. When meat is frozen, it changes in texture and taste. We want to bring you the freshest meat, which is juicy and succulent. We chill and maintain the meat at a safe temperature (between 0-4oC) and never allow it to dip below 0oC
southernsupermarket meat are the freshest, most hygienic and tender option available in market. The meat available at other avenues doesn’t qualify even the bare minimum hygiene and safety standards due to how it is sourced, handled, processed and packed. Our meats are selected with utmost care by a team of highly qualified experts. Plus, we don’t charge you for any surrogate wastage. You enjoy a far better value for money at southernsupermarket than anywhere else.
Fish that smells is definitely not fresh. It’s ironic, but fresh fish doesn’t smell fishy. When you smell fish you should remember water flowing freely in the nature. You’ll be able to see it in the fish’s eyes. southernsupermarket seafood is always fresh. Once you’ve experienced it, we’re sure you’ll be hooked.
Not at all. We go great lengths to ensure that our meat do not contain any chemicals and antibiotics. We follow stringent Standard Operating Procedures as well as conduct quality checks to ensure no antibiotics are present in the meat you eat.
Yes. We are a Halal certified enterprise by Halal India Pvt Ltd. We follow Halal Standards and all our meat products are 100% Halal.
We believe in serving our customers with fresh meat every day. Our fresh meat has a shelf life of 1 to 2 days in refrigerated conditions, while marinades can stay for 3 days.
Ideally, the meat should be cooked right after delivery. In case you store it, it should be refrigerated (only for a day), not frozen.
All the seafood is shown at website/app are the gross weight (Whole Fish/Prawn/Crab). Once the whole Fish/Prawn/Crab are weighted, it will be cut, cleaned and packed as net weight which is actual weight for the delivery.
You can order online www.southernsupermarket.com or call us at +91 8380900600 support from 9AM-6PM. If you’re located close to one of our stores, please do visit them to see and enjoy a premium shopping experience.
Yes, we have received the Global SSL certification that ensures all the payments made to www.southernsupermarket.com are secure.
Yes, it’s mandatory. You need to create an Account to make a purchase and receive personalised offers and discounts.
If you go to the butcher shop and choose a cut of meat, it’ll be weighed first and the butcher will claim his pound of flesh. And then if you want it scaled or cleaned, the butcher will do that for you, but unfortunately you’ve already paid for that wastage. We at southernsupermarket, clean the meat beforehand ensuring you only pay for what you eat.
You can cook them in a non-stick pan with a dash of oil or you can cook them in a barbeque.
Refer to the expiry date and store the meat in the refrigerator between 0⁰-4⁰ C.Refer to the expiry date and store the meat in the refrigerator between 0⁰-4⁰ C.
Refer to the expiry date for more information.
Yes, you can. Keep them overnight or for a day in the refrigerator before you cook them again.
Yes, you can, but our master chef doesn’t recommend it. Just add a dash of oil in the pan and surrogate.
Lower the flame and sprinkle water into the pan. Keep the pan closed with its lid, so that the moisture is retained.
Add water (or wine / juice) and warm it up. Keep stirring. Soon you’ll have a tasty sauce cooking up in your pan. This sauce is rich in flavours. You can pour this over your meat or thicken it and serve it along with your dish.
It will be nice if you can freshen them up by just tossing it around in a pan before you get them on the stove.
Yes, you can. Cook it at 180⁰ C. If your oven supplies heat from only one side, you have to turn the marinades over halfway through the process.
No, it’s not recommended. Microwaving it will dry out the insides of the meat or fish. That’s not a good eating experience.
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